Privacy Policy

Introduction

NW Counselling ("I", "me", "my") is committed to protecting your privacy. This policy explains how I collect, use, and safeguard your personal information when you use this website or contact me for counselling services.

Who I am

The data controller is Nadia Wilkinson, trading as NW Counselling. You can contact me at contact page

What information I collect

Through the contact form

• Your name
• Email address
• Phone number (if provided)
• The message you write about what's bringing you to counselling
• Your preferences for session type and focus areas

Through website analytics

I use privacy-respecting analytics to understand how people use this website. This collects anonymised data about page views and doesn't track individual users or use cookies.

How I use your information

Your contact form information is used solely to:

• Respond to your enquiry
• Arrange an initial conversation about counselling
• Understand what support you might be looking for

I will never sell, share, or use your information for marketing purposes.

Lawful basis for processing

Under UK GDPR, I process your personal data on the following legal bases:

• Consent: When you submit the contact form, you consent to me using your information to respond to your enquiry
• Legitimate interests: For website analytics, I have a legitimate interest in understanding how people use this website to improve it
• Contract: If you become a client, processing your data is necessary to provide counselling services

How I protect your information

• This website uses HTTPS encryption for all communications
• Contact form submissions are sent via secure email
• I don't store your contact form data on the website
• I keep your information confidential, as required by my BACP registration

How long I keep your information

If you enquire but don't become a client, I'll delete your contact information within 6 months unless you ask me to keep it on file.

If you become a client, record-keeping for counselling is covered separately in the counselling agreement we'll discuss before we begin.

Your rights

Under UK GDPR, you have the right to:

• Access the personal information I hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent at any time

To exercise any of these rights, please email me at contact page

Complaints

If you are unhappy with how I have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

You can contact the ICO at ico.org.uk/make-a-complaint or by phone on 0303 123 1113.

Cookies

This website uses minimal or no cookies. I use privacy-respecting analytics that don't require cookies or track individual users.

Third-party services

This website uses the following third-party services:

• Vercel: Website hosting, with data stored in the UK (privacy policy: vercel.com/legal/privacy-policy)
• Resend: Email delivery for contact form (privacy policy: resend.com/legal/privacy-policy)

International data transfers

Website hosting through Vercel is based in the UK. However, when you submit the contact form, your information is processed by Resend (a US-based email service) to deliver your message to me. Resend uses appropriate safeguards including Standard Contractual Clauses to protect data transferred outside the UK.

Changes to this policy

I may update this privacy policy from time to time. The date at the top of this page shows when it was last updated.

Contact

If you have any questions about this privacy policy or how I handle your information, please contact me at contact page